Your Data. Your Control. Our Commitment.
We handle your account details, payment history and personal information with the same care we put into our lobby. This policy explains exactly what we collect, how we...
What We Collect and Why
When you open an account with topbola, we collect your name, email, phone number and date of birth to verify your identity and comply with local regulations in supported regions. Your payment information—whether you're using DANA, OVO, GoPay or QRIS—is encrypted and never stored on our servers after each transaction completes. We also track your gameplay history, account balance and withdrawal requests
to maintain accurate records and detect unusual activity that might signal fraud or account compromise.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Questions About Your Privacy
Email Support
Reach our privacy team at [email protected] with any concerns about how we handle your data. We respond within 24 hours.
Account Settings
Review and update your personal information anytime in your account dashboard. You control what stays visible and what we retain.
Data Requests
Request a copy of all data we hold about you, or ask us to delete your account entirely. Submit requests through your account or email.
How We Protect Your Information
Encryption Standard
All data in transit and at rest uses AES-256 encryption. Payment gateways comply with PCI DSS Level 1 standards for card and e-wallet security.
Access Controls
Only authorized staff can view your personal details, and only when needed to process your request or investigate account issues.
Regular Audits
We conduct quarterly security reviews and penetration testing to identify and patch vulnerabilities before they become risks.
Third-Party Vetting
Any vendor we share data with—payment processors, hosting providers, analytics tools—signs a data protection agreement and undergoes security review.
Incident Response
If a breach occurs, we notify affected users within 72 hours and work with local authorities to investigate and remediate.
Retention Limits
We keep your data only as long as needed. Account records stay for 7 years post-closure for tax compliance; gameplay logs delete after 2 years.
Privacy Across topbola
| Consistent Policy | Whether you're on our sportsbook, live casino or slot lobby, the same privacy rules apply. No hidden data flows between sections. |
|---|---|
| Mobile & Desktop | Your privacy protections don't change if you switch from phone to desktop. Encryption and access controls work the same way. |
| Payment Rail Parity | DANA, OVO, GoPay and QRIS transactions receive identical security treatment. No payment method gets weaker protection than another. |
| Bonus & Promo Data | When you claim a promotion, we only collect data needed to verify eligibility. Promo history stays separate from your core account file. |
| Withdrawal Records | Your withdrawal history is encrypted and auditable by you anytime. We don't sell or share withdrawal patterns with third parties. |
| Support Interactions | Chat logs with our support team are encrypted and retained for 90 days, then deleted unless you request we keep them longer. |
| Account Closure | When you close your account, we anonymize your gameplay data immediately and delete personal details within 30 days, except where law requires retention. |